Hi Lynn,
I think it has to be a culture change started by the PD (and Faculty) and then implemented and pushed by your chiefs. Pulling regular reports can be time consuming but it could be a way to help the chiefs support the agenda regulated by the PD. This kind of change is always a struggle!!!
We keep tabs on our residents’ case logs and review with them every quarter, so that is their motivation. Sometimes, they even text me to ask that I not pull their info until last so they can log more cases. I guess I’m just lucky, but my chiefs do put their feet to the fire, with the support of the PD. I am, however, not above guilt trips, bargaining, and holding back reimbursements when ignored in other matters!
Good luck with this!
~Laurel