ABOS Part I - Anyone hearing of testing issues?

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July 11, 2024 at 4:47 pm #5659

Amy Kraus
Participant

Good afternoon.

Wanted to see if anyone is hearing of testing issues on Part I.

I just received a call from one of our graduates. He just “completed” the exam yet the system shut down after six sections.

Instructions noted there were seven sections.

The Prometric site assured him that the exam was complete. We documented via email and also called ABOS to confirm yet their lines are not receiving messages. I did call an alternate number and left a message with Tech support too. I instructed him to do the same and send in an email noting what occurred.

Our graduate did say he is hearing this is a nation wide occurrence. guessing he is speaking with others.

Please let me know if you have experienced anything similar.

Amy

July 11, 2024 at 4:53 pm #5660

Courtney Matlach
Keymaster

Hi Amy,

I just got a panic call from one of my residents as well. He said section 6 cut off 10 minutes early and section 7 wouldn’t appear. He said the testing site was trying to call ABOS, but couldn’t get through.

I cant imagine how frustrated they must be feeling

Courtney

July 11, 2024 at 4:53 pm #5661

Misty Hansen
Participant

I just got the same phone call. I called the testing site and was told there is nothing we can do until we hear back from IT. The Graduate called the help line but was unable to get through due to a high volume of callers.

Any help on how to handle this is welcome.

Kindly,

Misty

July 11, 2024 at 4:58 pm #5662

Cindy Thompson
Participant

Amy,

I received a similar panic phone call. My resident did complete but said it definitely cut his time early and he had to rush through the last section. The other two residents (not mine) taking at the same facility didn’t complete the last section at all.

I advised the same, email ABOS immediately so there is documentation of it. They all gave a report to the Pearson Center as well who documented their statements.

Cindy

July 11, 2024 at 5:22 pm #5663

Viveka Spivey
Participant

6 of my 7 graduates had their test cut short.

-Viveka-

July 12, 2024 at 10:52 am #5664

Laurel Lewis
Keymaster

There were many posts regarding this issue on the CORD Exchange. Here is the last post by Dr Martin:
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