resident and patient satisfaction - ARCOS

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March 20, 2023 at 3:01 pm #4545

Bertha (Tica) Orochena
Participant

Hi,

Would anyone have a resident and patient satisfaction program to review with the residents which includes professionalism, courtesy, making their needs feel heard, team rounding, and reminders to the patients that they will receive a survey and its important to our medical centers that they work in that the patients feel they had extra-ordinary care.

I know this is a BIG ASk, but whatever you may have would be greatly appreciated it.

Tica

March 20, 2023 at 3:02 pm #4546

Bertha (Tica) Orochena
Participant

Sorry meant to say policy or whatever you may have.

Thank a million

March 21, 2023 at 8:05 am #4549

Laurel Lewis
Keymaster

HI Tica

I don’t know if this would be helpful to you or not but we do a quick evaluation with patients that are seen by the residents in clinic for our 360 eval.

I attached a copy of the evaluation. It’s two per page and I add the resident name and then cut them. Each pt just completes one evaluation.

~Laurel

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